By using our web site, you agree to these Terms of Use. We may change or update these terms so please check this page regularly.
COPYRIGHT
All content of our web site (including text, graphics, logos, button icons, images, and software) is the property of Strands Hair and Skin Treatment Centre inc. or our suppliers and is protected by Canada/British Columbia  and international copyright laws. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with Barneys.com. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.
TRADEMARKS
The trademarks, logos, service marks and trade names of Strands Hair and Skin Treatment Centre inc. and our affiliates may not be used without our written permission.
ERRORS AND INACCURACIES
We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.
DISCLAIMER OF LIABILITY
We make no representations or warranties, express or implied, with respect to this web site. Its content, and the information and services available on or through it, are provided “as is.” Except as otherwise provided under applicable laws, we and our affiliates will not be liable for any damages whatsoever arising out of or related to the use of this web site.
APPLICABLE LAW
By visiting our web site, you agree that the laws of the Province of Brithish Colombia will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.
LINKS TO OTHER SITES
Estrands, Strandsshop.com may contain links to web sites operated by other third parties. Strands Hair and Skin Treatment Centre inc. does not endorse or assume any responsibility for these web sites. We have no control over, or responsibility for, their content, information or activities.
NO CONFIDENTIALITY
Except for information necessary to place an order, any comments or other submissions sent to us will be deemed non-confidential, and shall be the property Strands Hair and Skin Treatment Centre inc., including worldwide rights in all intellectual properties.
SHIPPING
WE SHIP AFTER RECEIVING PAYMENT.
We ship Canada post expedited for Canada and the USA. Allow 8 -14 business days.
Insurance included and tracking number provided by e-mail
Europe, Asia, Australia, and the rest of the world parcel get send Airmail mail please allow 10 to 15 business
days to arrive Insurance included and shipping number provided by e-mail
Sorry WE DO NOT SHIP TO
Alaska,American Samoa, Baker Island, Federated States of Micronesia, Guam, Hawaii, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Commonwealth of the Northern Mariana Islands,
Midway Islands, Navassa Island, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands, and Wake Island. Military Bases
and Russia
Time frame does not include natural disasters or labour disputes of the shipping service provider, or stats holydays in shippers and or receivers country
No Canadian Sales Tax will be collected on international and US orders. Your order may, however, be subject to your country’s custom fees and duties.
Buyer is responsible for any applicable duties and taxes in the destination country.
TAX AND DUTY
If your order is rejected by the customs department and/or is returned to us due to restrictions imposed by your country,
we can issue you a refund by deduction of the original shipping cost, any customs duty or tax, and the return cost.
CREDIT CARD VERIFICATION
Please be sure to provide all of your correct billing information on the order form, including the exact name on the credit card, your exact billing address and your phone number.
This information should be the same as the information that appears on your monthly credit card statement and bank record. For some international orders, our online system is unable to verify the transaction and we will need to request further information from you. All information provided to us is confidential.
We do not mark merchandise values below value or mark items as “gifts” – US and International government regulations prohibit such behavior.
If you have concerns about the potential of additional shipping costs, we encourage you to contact us prior to finalizing your order so that we can provide you with an accurate estimate.
VANCOUVER IN-STORE PURCHASE / PICKUP
You can also place an order online first, then pick up your order at our store.
To place an order by pick up yourself, please select ” Vancouver Local Pickup” in the shipping options during the Checkout process.
Or you can phone us to place an order.
Please bring your ID and visit the following location for pick up .
Address:
203-131 Water Water Street
Vancouver BC V6B 4M3
choices and we will e-mail you as soon as your order is ready for pick up.
Note: some orders can take up to 5 days.

Thank you for your pick up order

SALES TAX
USA and International shipments are tax exempt.
Canada 12%
RETURN AND EXCHANGE

We accept unopened and unused products only.
Please note: for skin care, hair care products, brushes, combs or clips no returns can be accepted for hygienic reasons.
For return/exchange ask for a return authorisation number by phone or e-mail.

TEL 1 604 681 3341 E-MAIL urs@strandsvancouver.com

RETURN SHIPPING
Print out a copy of your original purchasing invoice. State the problem on the back of your invoice with the authorisation number. Be sure to attach the invoice with your shipment.
Please pack your shipment securely, use a registered mail or tractable shipping method and prepay the shipping cost.

ADDRESS
Strands Hair and Skin Treatment Centre Inc
203-131 Water Street
Vancouver B.C.
V6B 4M3

Shipping and costume charges are NOT refundable.

SHIPPING DAMAGES
In case of shipping damages, please contact the carrier or our customer service department within 24 hours of the receipt of your order with a picture if possible.

UNDELIVERABLE. UNCLAIMED OR REFUSED PACKAGES
If your package is undeliverable due to incorrect address, unclaimed or refused, it will be returned or abandoned. It is the costumer’s responsibility for the charges occurred, including the original shipping and return shipping cost and/or tax and/or other charges.